UNPROFESSIONAL AND POOR SERVICE

Today on 2January 2024 I found that I had no internet connection on my fibre.after contacting Afrihost on their WhatsApp it took the so-called Hector N about an hour to get back to me. He instructed me to reboot my router for 5 minutes. while I was waiting for the rebooting, on the 4th minute the guy decided to leave our conversation completely. I tried to draw his attention but he never returned to me at all. I waited for more that 2 hours and then decided to cancel my subscription and write this service review. VERY UNPROFESSIONAL!