UNHAPPY NEW CUSTOMER

I am a new client trying to join Afrihost family. And the level of service that I have received so far is worse. I app**** for new WiFi on the 29/04/2024 still now I’m still waiting for Afrihost to contact ClearAccess to come do installation at my home still now, I’m still waiting. I have been sending Afrihost emails to ask them if they can get Clearaccess to come install,nothing is happening. So today I decided to call Clear Access by myself and I was told that they have sent 2 emails to Afrihost, asking for my proof of Address, first email that clear Access sent was on the 30/04/3024 which is the day after I app****. Today when i was doing follow ups with Afrihost team I was told that I need to provide proof of address then I did. Now when I was talking to Vanessa today she promised to call me back at around 3 to let me know of the update. IM SO SO DISAPPOINTED at you #Afrihost. How can you treat a new customer like this. Worst service Ever.