Unfortunately i cannot give a rating lower that 1. I have had better service at home affairs.

22/05/2018 With both Vuma and Openserve available in my area I opted for Openserve as they did not have an installation fee and had a shorter waiting period for installation and received the router a few days later.

22/05/2018 I querie as to when the fibre will be installed and no one is giving me any answers. I am already irritated as clearly the buck is being passed between Afrihost and Openserve and no one wants to take responsibility.

23/05/2018 Openserve informs me that my area is not fibre ready. So someone has given me false information, but yet again no one wants to take responsibility.

28/05/2018 I ask one of Afrihosts useless WhatsApp consultants what my options are. How can you sell me a product / service that you dont have or cant provide? The consultant informs me of my options: 1) change to vuma (with the added R1710 installation fee) 2) sign up for our RAIN/LTE product that I DONT want while i wait for the product i do want, for who knows how long.

30/05/2018 I decide, since Afrihost clearly cannot provide me with the services they have offered me and are trying to **** me into paying more money for a product i do not want, i will cancel my order. I was not even a customer yet and had already had the worst service i have ever experienced in my entire life. And just to top off the horrible service, Afrihost sends me and invoice for a cancellation fee for a service that was NEVER given to me in the first place.

Can someone please explain to me how you charge a customer for a service you did not provide? I cancelled an order for a service, and Afrihost could not provide me with that service. I will gladly pay the delivery charge for the router as that was, in fact, delivered to me, but i will not pay for something i did not receive.