UNFAIRLY CHARGED AND EMOTIONALLY ABUSED!!!

Acc number: A***4

On the 25th August 2020 I made payment of R114 which was my September 1st Invoice and you failed to allocate my payment, as a result I was UNFAIRLY invoiced again on the 3rd September and charged extra fees.

That invoice was for R93.74 and even though I knew I paid you a week ago but I thought that maybe I was mistaken, that I didn't execute the payment, it was month end and a very busy time for me in business. I didn't have time at that moment to go through the bank statement and so I paid AGAIN.

Then later that day I went through the bank statement and indeed I did make the payment of R114 on the 25th Aug and and because of YOUR incompetence I was invoiced again.

I expected my R93.74 payment to be credited into my account as a credit note as I shouldn't have been invoiced in the first place!

End of September on the 29th I paid R114 for my October 1st invoice and I didn't pay the other invoice of R97 as I expected that my R93.74 that I was unfairly charged will be credited into my account and it will cover the second invoice.

Even that payment of R114 made on the 29th of September was not allocated on time and a result you tried debiting my account on the 3rd of October (though payment was done 3 days prior) and because that account had no funds you charged me extra fees and now I'm being emotionally abused daily by you, you threatening to close off my account because I apparently owe you but how Afrihost? HOW????

I don't owe you anything! My R93.74 should be a credit note with no deductions and that amount should be allocated towards my R97 1st October invoice, I paid the R3.26 shortfall. All the charges that you have accrued are a result of YOUR INCOMPETENCE and I shouldn't be charged for your mistake. It's unfair to me and it's abusive!

YOU NEED TO FIX THIS WITHIN YOUR ORGANIZATION, I MADE MY PAYMENTS WELL ON TIME!!!!!