Unfair Admin Fees and Rigid Debit Order Policy

I’m extremely disappointed with Afrihost’s handling of their debit order process and the repeated admin fees I’ve been charged as a result.

Every month, Afrihost attempts to debit my account at midnight on the 1st, before my salary (which is paid on the last day of the month) has cleared. As a result, the debit fails and I’m charged R50 in admin fees, even though I ensure that funds are available during the day on the 1st. Over time, this has amounted to R355 in unnecessary fees.

What makes this worse is that Afrihost refuses to allow customers to choose their own debit date or adjust the debit time, despite knowing that most South Africans receive salaries that reflect only during the course of the day.

When I raised the issue, I was simply referred to the terms and conditions, with no willingness to review the situation or offer a refund—even though the failed payments were not due to negligence or non-payment on my part.

I find this policy inflexible, inconsiderate, and *********, especially given the financial pressures many customers face. It’s very disappointing to see a service provider take such a rigid stance with no regard for real-world banking realities or client experience.

I hope this review encourages others to double-check debit policies before signing up—and I hope Afrihost reconsiders this practice in future.