********* and unprofessional

Less than 1 month after signing up for fibre we received a notification that our premium would be going up. Besides how ridiculous and unfair this is, I could not get a supervisor to so much as respond to my emails for more than 2 weeks, let alone call me back. When I eventually spoke to someone in accounts, I was told "that's just the way it is" and there is "nothing he can do about it". Borderline ******* and SO unprofessional and *********.