********* and delayed services.

I have recently moved into a nee home and with fiber being the next big thing and after doing my research habe discovered that if a fiber line is active from the previous owner/tenant that it has to be cancelled before a new service provider can take over, all fair and well.

Myself and the previous tenant have been in communication to have hers cancelled so that I can have mine activated, she has done all the steps called in filled in papers etc, only to not have it cancelled and also get double debited for the old property as well as the new one where she has transferred the fiber/network to. This puts me in a predicament as I am working from home but can not do that because my lone is not active or can not be active due to the lack of interest from Afrihost causing me to now make alternative and Un-needed moves because of there negligence. Not only has the tenant been kind enough to call them more than 7 times already but have CC’ed me in every email she has sent to this “delay of a service provider”.

It is one week later and we’re still fighting to have it cancelled, my service provider as even called on both out behalf’s to get it cancelled but is told only the owner of the line may have it cancelled ( that’s fair, but yet she has been trying ) my service provider then indicates to me that it takes less than 5 minutes to have it canceled but it’s seems to be taking multiple days upon days. Afrihost seems to be quite quick for a new client but when it comes to an existing client needing help or work done I guess the interest In their client just drops.

So fair earning to those moving house and to those dealing with this company I give you my best wishes and be prepared to wait a “long” time for your situation to be dealt with.