********* AFRIHOST, STAY AWAY!

Afrihost has a lack of business ethics. After being with them for fibre for 4 years they made my exit process HELL! I cancelled their services well before the deadline, but they delayed on the cancellation and I had to jump through loopholes to get them to release the line so that my new ISP could activate me. I left Afrihost because of their lack of business ethics and poor customer service and even after I have left they continue to display these! I am fighting them for a cancellation fee they are trying to charge me based on me having moved premises in September last year but remained with both MetroFibre and Afrihost. Surely they cannot bill me a cancellation fee because it is THEIR internal inefficiencies that force a client to open a new fibre product when they move premises. Afrihost you need to fix your processes so that you do not have to *********ly punish your customers for moving premises and staying with you. I had a choice last year after 3 years with Afrihost to cancel and leave to another service provider, but I decided to stay with you and this is how you repay that loyalty? By wanting to charge me a cancellation fee of over a grand for moving premises? No ways!