Understanding Accounts?? Zero reflection

Firstly Thank you for giving me great service over the past year but i just did not expect what i encountered over the past MONTH.<br> In the month of November i had lost my APN Sim Card & called in for assistance...<br> 1st the consultant did not educate me properly about the advantages & disadvantages if i acquired the sim card myself.<br> 2ndly i was promised delivery of the new sim card within 5 working days but received it 2 weeks later from date of order!!<br> 3rdly i was billed for data that i did not require or requested but was also told it was for re-connection after being advised that it would cost me zero rand to acquire a new sim directly from Afrihost!<br> 4thly my original account was not moved over correctly to the ordered sim leaving me being billed for a 6GB account but only receiving 3GB.<br> Now i ask myself do i stay with Afrihost or do i move to a better ISP even though im happy with Afrihost..<br> Small things but very frustrating when it cannot be solved