Uncompetitive Actions

Dear Afrihost, Openserve and Telkom,

I have just spoken to Thulani in you call centre (Afrihost referred manager), who rubbed me off and until I used the magic words of ICASA and the Competition Commission stated that he could not help me.

Having been offered my details prior to the magic words above, which he refused until then, he thereafter started to question me for details.

The following points of note: 1. Afrihost accepted my order for fibre (AH065EBC224D69 - 11 July) and delivered the peripherals in early July 2018. Openserve confirmation was received from Afrihost on 20 July 2018. 2. Telkom and Openserve are being uncompetitive and forcing Afrihost clients to go to Telkom as the FSP and this has been declared to Afrihosts call centre managers on numerous occasions with a request for escalation to Gian. 3. I have had no feedback from Afrihost except to tell me Openserve says our complex has no Fibre, whilst I have two neighbours who have Telkom Fibre via Openserve infrastructure (installation observed) 4. This was confirmed by Openserve Wholesale Call Center in July and August who stated that no installation was available and only planned for future installation. 5. Today this has been reversed by Joyce (Openserve) who confirmed today that Fibre is available in our complex - cannot help or aescalate until I give her an order number that ends in A. 6. Unless I have fibre installation within 24 hours by means of retrunking along the current ADSL installation I will: a. Lay a complaint with the Competition Commission, b. Lay a complaint with ICASA, c. Consider legal recourse from Afrihost, Openserve, and Telkom for misrepresentation, anti-competitive action and loss of income (cost of business continuity) 7. I will be pursuing alternative solutions and this will feature in any action I take.

My apologies if I became irate because you sold me a duck that does not fly and after asking on numerous occasions to speak to management I could not get any resolution, but this was enough for me to tell various representative of Afrihost and Openserve to be quiet including some expletives I should not have used.

It is with regret that after knowing and trading with Afrihost since their start-up, I have been forced to take such drastic action.

Yours faithfully,

Kobus Loubser Cell +27 (0)79 **********