Unbelievably poor service

I have received unacceptable service from Afrihost, unbelievably poor.

Overall story: 1. Signed up for Fibre with new installation 28th November. 2. Noticed I got three invoices that day, two correct and one stating I am being charged pro-rate for November and also December full month. I notified the accounts team of the issue that I require an installation and that I do not have an active service. 3. I got debit ordered twice end of November (pro-rata Nov and Dec). So nothing was corrected beforehand. 4. I did not receive adequate support the following week (short story of it) and decided to cancel my Service, on the 3rd December. I performed DO Reversal on my own account to rectify the situation. 5. Accounts Department and Fibre Support reassured me the cancellation on the 3rd Dec was processed and my Fibre line was released. 6. The account closure took a while but was carried out. 7. The fibre line release has been a continual issue with Afrihost. I've received mixed updates/messages that the fibre line was released from Afrihost and others saying I have the notice period ending 1st Jan 2020. 8. After finally contacting Telkom/OpenServe, they've informed me Afrihost still has the Fibre line allocated to them.

So my current state and battle with Afrihost - I have to uphold the notice period for a service I never got, but because my service was prematurely activated without an installation - this seems to be the case.

I highly recommend not using Afrihost, it has been an unbelievably tiring experience.