Unbelievably BAD Service

About 2 months ago I moved away from Telkom to Afrihost because I had heard that their services are very good. Since I have moved I have had only trouble. I don't think that I have had a stable fast internet connection for more than a week since joining the company. Worst part is that their response time in their support section and accounting section(happens to be the only two I have needed to work with) is ridiculously slow. The hole weekend my internet has been unusable and ive sent them 3 emails to please sort it out with not even 1 response. They don't have a call center so you cant even phone in to speak to a consultant. At first I had a problem with the speed of my line as they could not deliver the speed that they sold me. This was eventually figured out by one of their technicians. Then they told me that I would not be charged pro-rata for downgrading to a speed that they could actually deliver but would be charged for the higher speed for the whole month. This I took up with them and it took my sending about 3 emails, eventually threatening to post it to Hellopeter.com before I managed to get a response from them 2 and a half weeks later. Now my internet line has been running extremely slow to the point where I cant use it and they still have not gotten back to me regarding the problem. For a company that is supposedly one of the best in the country I am very disappointed in the service that I have received. I am at a point where I would rather go back to Telkom's uncapped 2Mbps line than run Afrihost's 4Mbps capped line as I had more performance from Telkom than I have had from Afihost. I truly expected more from this company. I would not advise anybody to use their services rated on the experience that I have had with them.