NB
Neil B
1 reviews | Active since Mar 2011
12 Aug 2015, 18:56
unauthorized taking money from my bank account
Afrihost took money from my bank account out of the blue. I never authorized this!!
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Afrihost.com's replyOfficial
13 Aug 2015, 08:24Hello NeilBaden,
We are sincerely sorry that you have had a poor experience with us.
The billing to your account was part of a promotional package you purchased which comprised of a year's free data on your Afrihost SIM delivered with your Zest device. The terms of that bundle stated that data would be billed at normal rates (if not cancelled) when the year had expired.
If you would like to discuss having this billing reversed (if possible and the data has not been accessed) please email us on *** so that we can find a suitable resolution for your query.
Kind regards
The Afrihost Team
We are sincerely sorry that you have had a poor experience with us.
The billing to your account was part of a promotional package you purchased which comprised of a year's free data on your Afrihost SIM delivered with your Zest device. The terms of that bundle stated that data would be billed at normal rates (if not cancelled) when the year had expired.
If you would like to discuss having this billing reversed (if possible and the data has not been accessed) please email us on *** so that we can find a suitable resolution for your query.
Kind regards
The Afrihost Team
Afrihost.com's reply13 Aug 2015, 08:24
Official
Hello NeilBaden,
We are sincerely sorry that you have had a poor experience with us.
The billing to your account was part of a promotional package you purchased which comprised of a year's free data on your Afrihost SIM delivered with your Zest device. The terms of that bundle stated that data would be billed at normal rates (if not cancelled) when the year had expired.
If you would like to discuss having this billing reversed (if possible and the data has not been accessed) please email us on *** so that we can find a suitable resolution for your query.
Kind regards
The Afrihost Team
We are sincerely sorry that you have had a poor experience with us.
The billing to your account was part of a promotional package you purchased which comprised of a year's free data on your Afrihost SIM delivered with your Zest device. The terms of that bundle stated that data would be billed at normal rates (if not cancelled) when the year had expired.
If you would like to discuss having this billing reversed (if possible and the data has not been accessed) please email us on *** so that we can find a suitable resolution for your query.
Kind regards
The Afrihost Team