Unauthorised deduction

<p>In July I purchased a fibre package which I cancelled before installation due to my area not covering the service provider. Upon cancellation I confirmed that I won't be billed and was told I wont be but was subsequently billed after that confirmation. I again contacted accounts about the billing who then apologised and assured me that the money will be sent back within 3 weeks. Three weeks past and the money didnt reflect and again I contacted afrihost and was told it will reflect in 72 hours. 72 hours has again passed and the money has still not been returned</p> <p> </p> <p>This is not only highly annoying that I need to keep checking and communicating with accounts over and over again about a deduction that should never have occured in the first place.</p> <p> </p> <p>All I have is an apology after an apology with no solution. Why is it so hard for accounts to return the funds taken with revoked consent. A whole month has passed. </p> <p> </p> <p>This is highly annoying can someone senior in accounts investigate and fix whatever process flaw you have in that department</p>