Unacceptable Service – Two Weeks Later and Still No SIM!

Unacceptable Service – Two Weeks Later and Still No SIM!

My experience with Afrihost has been absolutely unacceptable. I have been waiting nearly TWO WEEKS for my SIM card, and despite countless promises, excuses, and “it will be delivered today” messages from the courier, I STILL have nothing.

Every single day, I receive an SMS saying the SIM is out for delivery. Every single day, nothing arrives.

I have repeatedly confirmed my delivery address, followed up multiple times, and been told the issue was escalated, then that the SIM arrived in Johannesburg, then that it would be delivered “this week.” None of these updates have amounted to anything. It feels like I’m being sent in circles while nothing actually happens.

What makes this even worse is that I have already PAID—more than my subscription cost—for a service that I cannot use at all because Afrihost has failed to deliver a basic SIM card.

This level of service is beyond disappointing. It’s unprofessional, inconsistent, and incredibly frustrating. No customer should have to chase a simple delivery for almost two weeks with zero results.

Afrihost, this needs to be resolved IMMEDIATELY. Stop making promises and start delivering.

— Christine ***)