JV
Jp V
1 reviews | Active since Dec 2018
03 Dec 2025, 08:50
Unacceptable Service, NO COMMUNICATION!!
Unacceptable Service, NO COMMUNICATION!!
Dear Afrihost Client Services,
I hope this message finds you well. I am writing to express my dissatisfaction with the service I have received as a new client. Despite my eager anticipation, my fibre line has not been installed yet, and to make matters worse, I have not even received a phone call regarding the status of the installation. This level of service is simply unacceptable, especially for a new client who was hoping for a smooth and efficient transition.
To be honest, I am beginning to regret my decision to switch to Afrihost. The service I have experienced so far has been absolutely horrible, and I am seriously considering returning to Telkom. It is unfair to expect me to pay for a service that I have not received. I urge you to rectify this situation promptly and ensure that my fibre line is installed without any further delay.
I look forward to your immediate response and resolution of this matter.
Helpful (0)
Replies (2)0
Replies (2)JV
Jp V's updateReviewer Update
06 Dec 2025, 15:29Good day,
I must express my disappointment with the service I have received so far. Despite having already paid two installments, I still do not have an active fibre line at my address. This is quite unprofessional and has been a source of frustration for me.
Moreover, I received a phone call just yesterday confirming that the fibre installation was scheduled for today. However, as of now, there has been no further communication or progress on this matter. Could you please provide me with an update on the status of my fibre installation and ensure that it is completed as soon as possible?
Your prompt assistance in resolving this issue would be greatly appreciated.
Best regards,
JP Venter
I must express my disappointment with the service I have received so far. Despite having already paid two installments, I still do not have an active fibre line at my address. This is quite unprofessional and has been a source of frustration for me.
Moreover, I received a phone call just yesterday confirming that the fibre installation was scheduled for today. However, as of now, there has been no further communication or progress on this matter. Could you please provide me with an update on the status of my fibre installation and ensure that it is completed as soon as possible?
Your prompt assistance in resolving this issue would be greatly appreciated.
Best regards,
JP Venter
JV
Jp V's update06 Dec 2025, 15:29
Reviewer Update
Good day,
I must express my disappointment with the service I have received so far. Despite having already paid two installments, I still do not have an active fibre line at my address. This is quite unprofessional and has been a source of frustration for me.
Moreover, I received a phone call just yesterday confirming that the fibre installation was scheduled for today. However, as of now, there has been no further communication or progress on this matter. Could you please provide me with an update on the status of my fibre installation and ensure that it is completed as soon as possible?
Your prompt assistance in resolving this issue would be greatly appreciated.
Best regards,
JP Venter
I must express my disappointment with the service I have received so far. Despite having already paid two installments, I still do not have an active fibre line at my address. This is quite unprofessional and has been a source of frustration for me.
Moreover, I received a phone call just yesterday confirming that the fibre installation was scheduled for today. However, as of now, there has been no further communication or progress on this matter. Could you please provide me with an update on the status of my fibre installation and ensure that it is completed as soon as possible?
Your prompt assistance in resolving this issue would be greatly appreciated.
Best regards,
JP Venter
JV
Jp V's updateReviewer Update
17 Dec 2025, 08:02To Whom It May Concern,
I am writing to express my absolute dissatisfaction with Afrihost and the appalling experience I have endured. Your company has demonstrated dishonesty, negligence, and a complete lack of accountability.
- I signed up for fibre on 26 November 2025, and to date, the installation has not been completed.
- Despite repeated follow-ups, Afrihost has **** about progress, shifted blame entirely to Openserve, and failed to provide any concrete resolution.
- Meanwhile, Afrihost continues to bill me for a service that does not exist, which is nothing short of theft.
- Your customer service responses are scripted and dismissive, showing that Afrihost does not care about its clients.
This behaviour is unacceptable for any service provider. I demand:
- Immediate installation confirmation with a fixed date.
- Full refund for any charges billed for a non-existent service.
- Written apology acknowledging the failure and misrepresentation.
If Afrihost fails to resolve this within 1 days, I will escalate this matter to ICASA, consumer protection authorities, and public platforms such as HelloPeter and social media to expose these ********* practices.
Your company’s reputation is on the line. I expect urgent action.
Regards,
JV
Jp V's update17 Dec 2025, 08:02
Reviewer Update
To Whom It May Concern,
I am writing to express my absolute dissatisfaction with Afrihost and the appalling experience I have endured. Your company has demonstrated dishonesty, negligence, and a complete lack of accountability.
- I signed up for fibre on 26 November 2025, and to date, the installation has not been completed.
- Despite repeated follow-ups, Afrihost has **** about progress, shifted blame entirely to Openserve, and failed to provide any concrete resolution.
- Meanwhile, Afrihost continues to bill me for a service that does not exist, which is nothing short of theft.
- Your customer service responses are scripted and dismissive, showing that Afrihost does not care about its clients.
This behaviour is unacceptable for any service provider. I demand:
- Immediate installation confirmation with a fixed date.
- Full refund for any charges billed for a non-existent service.
- Written apology acknowledging the failure and misrepresentation.
If Afrihost fails to resolve this within 1 days, I will escalate this matter to ICASA, consumer protection authorities, and public platforms such as HelloPeter and social media to expose these ********* practices.
Your company’s reputation is on the line. I expect urgent action.
Regards,