Unacceptable service delivery and competency.

I have been a very satisfied client of Afrihost for a few years but it seems their service has taken a turn for the worse. For the last 2-3 weeks, my connection has been spotty and degrading day by day. It got so bad that I could not even synchronize at 1mb (I have a 4MB, Uncapped business priority package + hosting. R697+R39 =R736 monthly) this as you can imagine, is very frustrating. Nobody could give me answers or solve the problem. A Telkom tech was to be despatched to have a look at the issue and never arrived. I demanded compensation for the near unusable connection and was informed that if I am connected irrespective of the speed or what I am paying I could not be compensated as compensation is only awarded if the line is completely down. A technician finally found my house on Sunday (25/02/2018) and was able to trace the problem and resolve the issue. Keeping in mind, I have been paying for 4mb uncapped business priority at the full price all along. Billing tells me that I upgraded my line to 4mg on the client zone which I didn't do because I was already on 4mg and then politely charges me a pro rata price for the upgrade. Really????? Therefore, Afrihost is effectively charging me R1023.57 for a 4mg ADSL connection, which has not been functioning for the longest time. I work in the ICT department at the University in Port Elizabeth and will be advising all staff members, users and students to stay clear of Afrihost and rather go with AXXESS instead. Unacceptable service from a once great ISP!