Unacceptable Service and Misrepresentation by Afrihost

To Whom It May Concern, I am writing to express my absolute dissatisfaction with Afrihost and the appalling experience I have endured. Your company has demonstrated dishonesty, negligence, and a complete lack of accountability.

I signed up for fibre on 26 November 2025, and to date, the installation has not been completed. Despite repeated follow-ups, Afrihost has **** about progress, shifted blame entirely to Openserve, and failed to provide any concrete resolution. Meanwhile, Afrihost continues to bill me for a service that does not exist, which is nothing short of theft. Your customer service responses are scripted and dismissive, showing that Afrihost does not care about its clients.

This behaviour is unacceptable for any service provider. I demand:

Immediate installation confirmation with a fixed date. Full refund for any charges billed for a non-existent service. Written apology acknowledging the failure and misrepresentation.

If Afrihost fails to resolve this within 1 day, I will escalate this matter to ICASA, consumer protection authorities, and public platforms such as HelloPeter and social media to expose these ********* practices. Your company’s reputation is on the line. I expect urgent action. Regards,