Unacceptable service afrihost

I am absolutely disgusted by the service I have experience through Afrihost over the last three months. After having fibre layed in our area in September last year we were keen to get connected. On the 23rd of November we ordered the fibre line via afrihost website, according to the site our area was live and we would be connected within a month. We then cancelled our ADSL line on the belief that we would have fibre before Christmas. AfriHost sent us a router the following week so we were under the impression that installation was on track. When no installation happened during December we put it down to it being the feastive season, I then phoned on the 28th of December to confirm. I was told not to worry as we were first on the list to receive fibre in the new year and the Afrihost consultant said that the fibre would be installed in the week of the 7th of January. Our ADSL line on contract was cancelled on the 1st of January. So we figured that we could do without internet for a week as we had been promised that our fibre would be installed in the week of the 7th of January. That week came and went and still no installation. So I phoned and was told that actually fibre was not active in our area after all, completely contrary to what we had been told in November!!! And that it would definitely be installed in the week of the 23rd of January. So I asked for our ADSL line to be reactivated and the consultant told me that it was not possible without opening up a brand new contract with installation fee. So we begrudgingly decided to wait without internet till the end of January. We called to confirm the date and time of the fibre installation on the 20th of January. Then the Afrihost agent told us that actually it wasn't going to happen until the end of February. Bear in mind we ordered it on the 23rd of November and according to the website we expected the install to take a month. I am extremely upset. If we had known this in November we would have never cancelled our ADSL line. I feel as if we have been **** to. My husband approached another company this week who told him that the fibre was definitely up and running in our area and they could install within 4 weeks max maybe even 2!!!!! So we angrily phoned Afrihost and told them this. So they recommend to us to cancel the fibre on client zone and go with the other company as they couldn't say when they could install. After being a loyal customer for seven year it was out of absolute frustration we cancelled our fibre. Then top it all off I received an invoice from Afrihost Gaming for an amount of R999 for a cancellation fee for the fibre that they never installed!!!! I am beyond upset and I would have not expected such terrible service from such a respected company.