Unacceptable delay in installation / connection of fiber connection.

It's been a couple of weeks now since I ordered a fiber connection in Vredehoek, Cape Town. Firstly, the tenant did not even know that a parcel was delivered to the complex - one would think that a company would make sure that someone is at home first before sending a courier. Some of the infrastructure (boxes) are already in the building, so installation should really be a breeze. But still, weeks later, it is not done. This morning I phoned Afrihost, and the head office don't even know what the delay is. One would think that an internet company should be on the ball when it comes to customer interactions, i.e. if they found out information from the client, post it on their own network so that when the customer contacts the brand again, all call center staff would know what is going on. This is clearly not how Afrihost works. I'm not really sure if it works at all.