*********, unacceptable behaviour - ***** and non disclosure

Afrihost went into my bank account and debited funds without my authorization just because they have access to my info as they are my service provider on the current internet solution. when i called to query, I was told the matter will be escalated and feedback will be provided. Due to none from Afrihost, i sent another follow up query, I requested to speak to the manager...i was told he cannot attend to my call and further more was told by one of their accounts consultants Tshepo that by me initially providing my bank details...it permits them from debiting as and when they want to without me knowing what am i being debited for. They dont want to take accountability and refer me instead to people who did not debit funds from my account who is now the 3rd party in this matter. They gave instruction to their contracted 3rd party that i dont even have a contract with to activate a line when a router was not yet delivered and immediately be charged for services that i could not utilize due to them not delivering the router. I have every intention of escalating the matter to the Ombudsman as i've tried resolving the matter with the actual company however they are ducking and diving. For such a huge company i dont understand why would they practice unfairly and tarnish their brand