Unacceptable ADSL service
<p>Afrihost is struggling for months now trying to restore the 10Mbps connection I had for years.<br /><br />I was a happy client with a stable 10Mbps ADSL connection for years, until the line went dead on 19 February 2016. I contacted Afrihost, they logged a Telkom fault and, after a month, a sub-contractor found a short circuit on my line in the Telkom box.</p> <p> </p> <p>He fixed it, but since then the connection is unstable and the router sync's at only 3Mbps or less. After many ClientZone tickets and phone calls the problem is still not sorted out.</p> <p> </p> <p>Advice ranged from responses like "copper lines degrade - I see it all the time" to checking equipment, adding/removing filters, check for software/firmware/malware and even the weather. The router sync's at 12Mbps at a friends house, so I know the router works fine.</p> <p> </p> <p>Anita is the only consultant that takes a real interest, and I am waiting for a response on the 8th Telkom fault logged. I expect it to be the same as the previous 6 where Telkom simply close the fault as "resolved".</p> <p> </p> <p>If Afrihost is incapable to restore the 10Mbps I am prepared to find someone who can. I've been patient for over 3 months now, but it can't continue like this.</p> <p> </p> <p>ClientZone tickets:<br />BPD-***2 ADSL Support closed prematurely<br />WXO-***8 Lines closed by me<br />YUC-***0 Lines can’t see it?<br />YHK-***6 Accounts Query closed automatically?<br />AZX-***7 *** can’t see it?<br />UVY-***2 ADSL Line - Slow Access closed automatically<br />JTH-***3 ADSL Support open</p> <p> </p> <p>Telkom Reference Numbers:<br />7BRK200216 (AH***, escalation RXE-***1)<br />55ARK300316<br />37BRK090416 (AH***)<br />129CRK010516<br />168ARK030516 (AH***)<br />175ARK100516<br />1089CRK160516<br />4BRK300516 (AH***)</p> <p> </p>