UNACCEPTABLE!!!!! 2 months... and still not connected!?!?!

<p>I initially contacted Afrihost in early April about getting an uncapped DSL line set up as I was advised that their service was really top notch. Unfortunatley, as of the 27th June, I am still without internet and nobody seems to be able to give me a straight answer as to what the problem is and nobody ever comes back to me with feedback when they promise to. </p> <p>After contacting Telkom at the end of March to get the line set up at my apartment, they sent out a technician on two occasions during April and on the 24th May we recieved a text from Telkom to say that the order had been completed and that the line was ready to use. ( ********** 968). At the same time (24th May) I also recieved an email from Afrihost saying that the DSL Data Account was ready.</p> <p>During June I spoke with numerous Afrihost representatives who advised on next steps and on the 14th June I spoke with an Afrihost representative and got emails indicating that they'd tested the line and that it was active however there was no sync. I asked for this to be sorted and someone to come back to me.</p> <p>15th June - I was told by Afrihost that Telkom was awaiting another technician to activate the line (which I had previously been told was already active), I was also advised that the order had been marked as "urgent".</p> <p>21st June - Once again requested an update and was advised that Afrihost was still following up and that it had been marked as urgent so we'd have a solution within a day or two.</p> <p>Spoke with Boston from the Afrihost call centre who promised he would follow up with me ASAP - no feedback!</p> <p>Spoke with Sandeet from call centre on the 24th June who couldnt give me any further information but once again said he'd flagged it with Telkom as urgent and promised to come back to me on Monday - today is COP Monday and i haven't recieved any feedback from Sandeet.</p> <p>My email requests on the Client Zone go unanswered.</p> <p>I have just spoken with Marius from the call centre who has advised his access to Telkom's system is down so he will come back to me first thing in the morning.</p> <p>What I want to understand is how is it possible that nobody can tell me what is going on or give me timelines as to when I will have interet. I approached Afrihost in the first instance as I was lead to believe that their service was of a superior nature. Waiting 2 months for interet though and still not knowing when exactly I will get access is TOTALLY UNACCEPTABLE. </p> <p>Failing any feedback or a solution with regards to getting me online before the 1st of July, i will haver no choice but to look to cancel my contract and move to another service provider. i do however hope it does not come to this.</p> <p> </p>