Unable to troubleshoot. Left with no internet

<p>Made contact with Afrihost 2 days ago, moving from different ISP. Previous ISP was informed to move line to holding pool, which they confirmed they did. Afrihost did not take the line while in holding pool. Afrihost has had me troubleshoot, using hundreds of rands in airtime, phoning previous isp, Telkom and Afrihost. Troubleshooting router usersnames and passwords when i found out in the end I had absolutely no DSL service. With Afrihost bring my ISP and managing the line and everything, I would think that they would do all the phoning and troubleshooting. But it is all left up to me. Also, absolutely no troubleshooting s****s. I even mailed the CEO , with no answer. First dealt with Bradley, who sent me on a wild goose chase, then Clement and Blessings. Throughout the line moving over to the holding pool, I kept mailing and phoning Afrihost to confirm that everything is in order, I followed their exact instructions to confirm with previous ISP that the line is moved and they assured me at no point would I be without internet access. Two and a half days later. Still no internet access.</p>