Unable to get through to technical support!

<p>Been on the line for 30mins... started with a 10min wait, then goes up and up, now from being 2nd in the queue im pushed back it seems...? Is there nobody working or something, I installed fiber today for a client then get told the data account isnt active to the line after i get numerous sms's saying all is ready for connectivity... spoke to 2 people there both promised to have it sorted in 20mins and still nothing 4 hours later! Very irritated with this level of service!</p>