Unable to get the proper assistance from Afrihost on the Vuma request

Afrihost is not assisting me with my order that is placed with Vumatel. I placed and order for a unit in Blackheath. I explained that the unit of which the order is placed has issues they agency renting the flat is doing repairs in the unit there is water leaking from the upper units because of this the agency placed us in another unit for the time being.

This is explained to both Afrihost and Vumatel. We have done several cancellations and created tickets. Vumatel called delivered a Vuma box but did NOT install this because the unit that we are currently in has pre-installed Vuma box. Vumatel and Afrihost said that they will not reinstall a new one the current one in the unit will have to be activated.

Ticket number: ISP-942419 my order A***. Name: Adeniyi Akinyemi The vuma order is VC-241022- 41461 Ticket number: ISP-942419

Please UPDATE the ticket with the correct address which is 10 LEE Road in Blackheath Complex name Villa Massimo Unit 35 2195

The request for DAYS now is to just activate the internet at the Complex Villa Massimo Unit 35 in Blackheath (there is already a vumabox in the unit)

Once we move from this side to the Villa Luandi we will ask for the line to be moved and if any amount needs to be paid again for this, we shall pay this for now I/we would like to activate this at the Villa Massimo unit .