Unable to get satisfactory support from Afrihost regarding prepaid data usage

Since mid March I have had problems with my Prepaid data bundles on Afrihost and I am unable to get satisfactory response from the Afrihost support team.

(1) I have logged 2 detailed support requests explaining that despite my purchase of yet another 500mb Voice data bundle on 4th April I have not been able to access Afrihost mobile data on my phone and I have been charged high out of bundle data rates by MTN even though my APN was set to Afrihost.

Support ref: XES- ********** 2 logged on 3rd April 2018 Support ref: WNB- ********** 1 logged on 10th April 2018

(2) I am also unable to check the data balance on my prepaid contract via the ClientZone and Afrihost support confirmed that they are having problems updating clients' data balances.

(3) The responses that I have received from Afrihost support have been simplistic copy & paste information - they do not follow up to my replies and have not escalated my problem to management as requested.

Prior to March 2018 the Afrihost voice an data prepaid Topup was working 100% on my existing phone and all the necessary account utilization info was available on the ClientZone.

Please would someone in senior management at Afrihost get in touch with me directly?

Regards Alan Wenger