****TY SERVICE

I have been having the worst possible week of zero service delivery from this company. My fiber has been out for the past week i logged a request via the whatsapp channel and i was told a team would come out, which they did the following day. Only problem is this team that came could do nothing besides tell me what my problem is like i already didn't know i have a problem. They then said they would escalate and send the correct team in (an installation team) and to this damn day a week later not a single person has come out. I have been querying daily via WhatsApp and i even called to query and i keep getting the same BS response that my matter has been escalated. Jansen Mundlovu and his manager Ronny Mgiba promised me that i would get feedback by today with the reference number *** and once again i have to follow up and find out what's happening on my own.

I work from home and rely on internet to do my work so i have had to drive into office every day causing me financial loss due to the high cost of fuel. Is Afrihost going to help me with fuel? i think not!! Secondly i am currently writing final exams (online) and guess what? You also need internet to do this!! So again, i have had to figure out ways to do my exams. I want a resolution immediately or you can just go ahead and cancel my service I'll go to a different ISP.