****TY CUSTOMER SERVICE AND COMMON DECENCY
This is a conversation for "A" grade Customer Service and, to make me feel like a *****. As if I was going to download to my heart's content. I already have uncapped internet, like mentioned in my query; that I am with WebAfrica and considering moving to you guys. BUT ANYWAY, THANK YOU AFRIHOST, to think I used to respect you guys. -------------------------------------------------- From: Kovan Nayager Sent: Fri, 23 Jul 2021 at 17:21 Subject: ClientZone - Fibre : Free 1 Gig Account For Testing Ticket: FOS-***7 Woh that's abit hostile.
Now, this is definitely not customer service. Thank you for showing me the door. Reply to this thread Mark as resolved From: Carel - Afrihost.com Sent: Fri, 23 Jul 2021 at 17:13 Subject: ClientZone - Fibre : Free 1 Gig Account For Testing Ticket: FOS-***7 Hi,
We do not provide test accounts on fiber.
Afrihost.com Pure Internet Joy!
The power of ClientZone in your pocket: https://www.afrihost.com/app
Manage products, top up data, make payments, check the network status and more from anywhere with the new Afrihost App. From: Kovan Nayager Sent: Fri, 23 Jul 2021 at 17:06 Subject: ClientZone - Fibre : Free 1 Gig Account For Testing Ticket: FOS-***7 Hi, so you guys are turning away a potential customer? I don't quite understand, and I was just boasting about you guys.
No way possible an ISP, is not able to create a 1Gig account? Which was available before. From: Bianca S - Afrihost.com Sent: Fri, 23 Jul 2021 at 16:56 Subject: ClientZone - Fibre : Free 1 Gig Account For Testing Ticket: FOS-***7 Good day Kovan
Thank you for your patience,
Kindly note that unfortunately we do not have 1GB free accounts anymore thus I am unable to provide you with a test account , apologies for the inconvenience caused
Should you need any further assistance please do not hesitate to revert back to this email, I am at your disposal
Thank you and take care
Best Regards, Bianca
Afrihost.com Pure Internet Joy!
The power of ClientZone in your pocket: https://www.afrihost.com/app
Manage products, top up data, make payments, check the network status and more from anywhere with the new Afrihost App. From: Kovan Nayager Sent: Fri, 23 Jul 2021 at 16:48 Subject: ClientZone - Fibre : Free 1 Gig Account For Testing Ticket: FOS-***7 Hi,
Please send through login details.
Thanks, From: Bianca S - Afrihost.com Sent: Thu, 22 Jul 2021 at 23:30 Subject: ClientZone - Fibre : Free 1 Gig Account For Testing Ticket: FOS-***7 Good Day Kovan
I trust that this finds you well, thank you for contacting Afrihost
Kindly note that I will send through our test account as early as 07:00 tomorrow morning so you may test it, this is because clients may only use it for a certain period of time and that cannot be overnight. Apologies for the inconvenience caused, please do bear with us
Thanking you kindly for your patience in this regard
Should you need any further assistance please do not hesitate to revert back to this email, I am at your disposal
Thank you and take care
Best Regards, Bianca
Afrihost.com Pure Internet Joy!
The power of ClientZone in your pocket: https://www.afrihost.com/app
Manage products, top up data, make payments, check the network status and more from anywhere with the new Afrihost App. From: Kovan Nayager Sent: Thu, 22 Jul 2021 at 23:22 Subject: ClientZone - Fibre : Free 1 Gig Account For Testing Ticket: FOS-***7 Hi,
Please provide me with a 1 gig data account so I may test your fibre services. I used to have one under my account.
I am considering migrating from WebAfrica. I am interested in the 100/50 Uncapped Openserve.
Thanks, Kovan