Trying to ***** money for cancelled Items.

I cancelled a hosting package on the 5th October 2022. The cancellation date on the Clientzone up untill the end of October it showed 31 October 2022 as the cancellation date. The 31 of October I transferred just R700 on my Card so that the Fibre package payment can go off. They tried deducting R789. Now they are calling me a **** that I have not cancelled my email hosting services on the 5th of October. Afrihost even confirmed that the last time the hosting service was used is the 21 September 2022, I dont use it thats why I cancelled it on the 5th of October so that I dont want to pay it anymore.

Now they still want me to pay for there system error and now they want me to pay a extra R30 for the payment that did not go off.

Why should I pay this? Even there accounts person Mr Ngcebo G - Afrihost.com <***> confirmed on email that I just need to pay R697 what I did yesterday for only the Fibre package, and this morning suspended my line.

Mrs Sandy M from Whatsapp also ******** because se doesnt want to contact Ngcebo G and find out.