ZS
Zayd S

1 reviews | Active since Feb 2015

02 Feb 2015, 11:07

Trying to leave - but they wont let me!!!

Hi <br> <br> Since i signed up about 4 months back afrihost has been spot on. but since they have increased tariffs using the smart afrihost+ bundle i decided that it will cost too much for me to keep with them, also since competitors now have cheaper deals .<br> so i decided to cancel my service , however due to the excellent service i had received in the past i then decided to pause instead of cancel.<br> to my dismay however i still got billed for the bolt on OOB 1gb and the afrihost + service which normal logic dictates should have been paused together with the main service.<br> because of this i decided to cancel my account completely. as it happens you CANNOT simply pause then cancel. once u un pause they charge you IN FULL for that month. and now i have on my afrihost account 3 unpaid invoices which i WILL NOT PAY until my billing query is sorted.<br> it has been almost a week since i first started logging complaints and still nothing.<br> <br> soon it will be half the month gone and they will start saying they cannot reverse claims etc. <br> <br> please guys i do not want to deal with afrihost any longer. reverse the necessary charges and let me GO!!!<br> <br> Zayd<br>

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Replies (1)
Afrihost.com
Afrihost.com's reply02 Feb 2015, 12:04
Official
Hello Zaydsk786,

We apologise for the misunderstanding and the delay in giving you feedback.

Our team passed a credit for you in January for Afrihost Plus and the mobile data. We advise that if you no longer wish to have Afrihost Plus, please log into ClientZone and cancel the service. You cannot pause it like you can the mobile data.

You got the additional 1GB on 26 January and used up the data, you are liable for the outstanding R100 on your account as you have used the data. The Afrihost Plus and mobile data was credited by the team. You can settle the outstanding amount in ClientZone and also cancel the service you no longer wish to receive from us.

Regards
The Afrihost Team