Trying to get some help for two things

It seems that it is not possible to receive proper support from Afrihost on matters that are more difficult than the average day to day issues. I love them and most of the time they are very helpful but this time they haven't been. I simply need to move a domain from them and no one will help. Have sent numerous SMSes to 32541 over a few days and no call back yet! Sent emails to support and I am getting ridiculous answers that have nothing to do with what I am asking. On a different note, I have been complaining about my mobile data signal dropping unexpectedly as well as sudden reduced speeds since September 2014 in an area with great reception (according to MTN analysis done on the sim card) for Afirhosts Mobile Data on the MTN Network. They have still not resolved this.