Trying to ***** their clients

Afrihost on paper and upon first view looks like the perfect package to take for fibre, do not be fooled by it though. I signed up online, was told it would take 2 to 4 weeks for them to come to install my fibre connection due to lockdown, and I had no problem waiting. The guy came and installed from openserve, took 9 hours when Afrihost told me 2 to 3 hours max. I was debited instantly for my payment, and after 2 days of fibre, it stopped and went off. Takes a waiting of 30 minutes on the phone, and up to 1 day on whatsapp to get help. eventually I got help, they told me it is my line from openserve and they will send a tech guy, tech guy comes 3 days later, and says it is Afrihost Now that I cancel my package, they all of a sudden have a fee of R999 to cancel, but on their site it says if you cancel in 60 days due to poor service or issue from afrihost they will give you double your premium back This has been the worst service and experience ever Do not be fooled, they cannot charge you R999 when no service was provided, the law states I am entitled to cancel within 7 days if I have paid for a service and not received it Please, I hope the above makes people think twice about using Afrihost, google them and see the complaints, outweigh compliments. I should have reviewed before signing and I was at fault there