Trying to cancel an afrihost fibre line service that never worked

12 June 2018 - I installed a vuma fire line with afrihost as a service provider. After installation I could not browse the internet using their service. 13 June - I requested to cancel everything and I was advised that I should return the router which was unopened so that I won't pay cancellation fee. 15 June - The router was collected.

I continued getting emails saying my account was in arrear for the cancellation fee.

22 June I spoke to [Edwin O - Afrihost tickect [#ECA- ********** 2]: Fibre Router] who told me that returning a router does not save me from the cancellation fee. So He arrange for the router to be sent back to me. And I agreed to paying the cancellation fee when I get the router back.

25 June - I paid the cancellation fee R999 my account was in credit for R99 for I paid 900.

Now my account was up to date. But the service was not canceled. [Edwin O - Afrihost, Amrutha.v - Afrihost.com ] advised that the account will be cancelled 01/07/2018.

25 June - I received an invoice fir the router and [Ticket [#XFZ- ********** 9] Eric M] advise that I can ignore that invoice since the package in is cancellation status.

26 June - [#ECA- ********** 2] Desnae T also advised that the package will only be canceled on 01/07/2018.

01 Jul - Package was still active

02 Jul - I get an email saying [Your service request for Afrihost 4Mbps Home Uncapped Fibre from Afrihost has been canceled. ] But client zone still showed the package as active.

02 Jul - [#YWK- ********** 9] - Thabo L - said they are witing for vumatel to cancel the line on thier side.

05 Jul +-11AM- I received this [#SQK- ********** 9] which confirmed that the cancellation s done and my account is in order since I already paid the cancellation fee.

05 Jul +- 16H00 - I received another email from afrihost confirming cancellation. [Your Afrihost Fibre Services are scheduled for cancellation on 2018-07-01 ]

05 Jul 16:1& - I receive an email saying a payment on R999 is outstanding.

When I check the statement there has been a second cancellation line item. Why am I charged two cancellations?