VH
Vernon Hunter-Smith
1 reviews | Active since Oct 2014
12 May 2019, 18:32
Try somewhere else rather
Less than satisfactory service. Every time I call them with an issue I get the run around - reseting equipment, factory defaulting equipment, etc. Issues don’t get resolved. They always insist you do ridiculous troubleshooting steps that more often have nothing to do with the problem at hand, even when you provide clear evidence of a problem. Currently my fibre has been down for 60hrs and there is no feedback suggesting that anything is being done. They charge a premium price, but the service is anything but premium.
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Replies (2)VH
Vernon Hunter-Smith's updateReviewer Update
28 Aug 2019, 12:43Update on my experience with Afrihost. Took a chance to upgrade my line from 10Mbps to 25Mbps. I did downgrade my level of service from premium to home (i think that's the names) however. I have found my line speed and latency to be far more consistent since doing this. Afrihost wasn't able to provide any supporting information to suggest that this upgrade was necessary; I was simply taking a chance. If it hadn't have worked I could always go back the next month. Not sure what else changes on Afrihost side when line speed and service level are revise, but currently I am satisfied with the service I'm receiving.
Also, I have started running my clubs web hosting and transferred the domain and hosted email already at afrihost to my account. I have found the team supporting the hosting far more effective in assisting me with queries. I'd have to say I'm quite content with the hosting side of things.
Also, I have started running my clubs web hosting and transferred the domain and hosted email already at afrihost to my account. I have found the team supporting the hosting far more effective in assisting me with queries. I'd have to say I'm quite content with the hosting side of things.
VH
Vernon Hunter-Smith's update28 Aug 2019, 12:43
Reviewer Update
Update on my experience with Afrihost. Took a chance to upgrade my line from 10Mbps to 25Mbps. I did downgrade my level of service from premium to home (i think that's the names) however. I have found my line speed and latency to be far more consistent since doing this. Afrihost wasn't able to provide any supporting information to suggest that this upgrade was necessary; I was simply taking a chance. If it hadn't have worked I could always go back the next month. Not sure what else changes on Afrihost side when line speed and service level are revise, but currently I am satisfied with the service I'm receiving.
Also, I have started running my clubs web hosting and transferred the domain and hosted email already at afrihost to my account. I have found the team supporting the hosting far more effective in assisting me with queries. I'd have to say I'm quite content with the hosting side of things.
Also, I have started running my clubs web hosting and transferred the domain and hosted email already at afrihost to my account. I have found the team supporting the hosting far more effective in assisting me with queries. I'd have to say I'm quite content with the hosting side of things.
VH
Vernon Hunter-Smith's updateReviewer Update
16 Sept 2020, 14:17I’d still try some where else first. Lines works well when it is working. Have periods of significant packets loss regularly and also loose layer 3 often. Every time you need to jump through ridiculous hoops befor they’ll actually look at the problem - rebooting ONT and router, even when they’re working fine. Most often if I just leave my equipment the line comes back anyway. Can’t see how the fault can be on my equipment when service is restored and I’ve done nothing. Can’t be sure of better service elsewhere, but above is what I’ve come to expect from Afrihost.
VH
Vernon Hunter-Smith's update16 Sept 2020, 14:17
Reviewer Update
I’d still try some where else first. Lines works well when it is working. Have periods of significant packets loss regularly and also loose layer 3 often. Every time you need to jump through ridiculous hoops befor they’ll actually look at the problem - rebooting ONT and router, even when they’re working fine. Most often if I just leave my equipment the line comes back anyway. Can’t see how the fault can be on my equipment when service is restored and I’ve done nothing. Can’t be sure of better service elsewhere, but above is what I’ve come to expect from Afrihost.