Trully disappointing service...

Purchased a prepaid DSL package of 10GB in December last year and after going through the whole payment process, discovered that my username and password didn't work. Was forced to contact the call centre and was advised that I had to send in a copy of my ID to their legal department. As it was new years eve and the fact that nowhere before, during or after the payment process did the website advise that I need to go through this procedure, I caused a massive fuss and they eventually activated my account without sending them a copy of my ID. One month later, I purchased the same package again only to find that nothing had been done to add notifications or warnings to the website BEFORE Afrihost takes customers money. Naturally I was upset but happily provided Afrihost with a copy of my ID. I was then told that they needed a colour copy and that a black and white copy was not sufficient. This is where I completely lost it. How can purchasing a PREPAID DSL package, something I can easily buy over the counter at a Clicks or PEP stores, be this effing difficult!?!?! Not impressed Afrihost. I'm so glad my main ISP is Crystalweb. Go learn something from them please.