Transfer of fiber line

Worse service provider in history of providers, even worse than Telkom. We moved into new house with existing fiber line, and as per the steps given by Afrihost, followed to the T by me and current line owner to transfer the line since 20th September, line still not transferred and every time you call, the line just goes dead and after probably 20 mails and the thread followed on Whatsapp chat, STILL no success, hence, i will NEVER EVER in my life make use of you or recommend you to anyone, you are the absolute WORSE!!!!!!