Transfer from another ISP - Line missing??

<p>I transferred from another ISP to Afrihost in the beginning of October for a phone line at my mothers house. I selected a 20GB bundled package as I wanted Afrihost to manage the line as well.</p> <p> </p> <p>For the whole month of October the line was still showing as pending and now when I logged onto Client Zone this evening and the line is now missing and is not showing the bundled package anymore and is no longer showing the line number, only the GB package. I don't understand how the line was not transferred by Afrihost or Telkom, whoever is responsible as my previous ISP was cancelled on 30 September and a smooth transfer should have occured! I need to have this resolved as soon as possible.</p>