Totally ************ billing practices

For years I have been a loyal customer of Afrihost and never had issues with services provided. I paid my bills by automatic credit card, however, a few months back I was demanded 6 months payments (which had already been deducted monthly from my card) as they stated that my bank had reversed their transactions. After speaking to my bank I was informed that Afrihost processed my payments 'incorrectly' and that I will have to pay them AGAIN! All whilst waiting 6 weeks for my bank to credit me! After this bad experience I didn't trust them, I elected to manually pay my account each month(Afrihost are very billing happy!). Since 6 months ago I've been charged multiple amounts of R50 as a 'decline' fee. Even tho my card can't be charged as its expired. It won't' allow me to delete the card either & I am not willing to upload a new card nr to their system. I do however ALWAYS pay my account within the month and never go into arrears. I get charged 2 x R50 for a amounts of R9! To date I have paid over R500 in 'decline' fees. Trying to email their CEO is a total joke. These fees are a total ripoff. Trying to get the response from account gets u the generic 'T's&C's apply reply. Beware!