total disregard for their customer

I've been a customer since 2009 but my loyalty is not even recognised, I ordered a fibre line in June 2017 and after a long battle the line got installed in October 2017, I then had to move out of the property I was renting end of Jan 2018, 4th Jan 2018 I called support for advice about my fibre line , I was advised to login to client zone and migrate my fibre line to a new address of which I did, 31 Jan I was billed for Feb 2018 for the line at the address I no longer reside at, I logged several calls and no success

I eventually got a response that I was supposed to cancel my fibre as theres no such thing as fibre migration, but client zone allows that. I now have to pay cancellation fees,

today is the 15th of Feb 2018 and not a single call from Afrihost regarding my line installation (IYL- ********** 6) I think this is the ticket number

I think its time to move my services to another ISP