too many loose ends - no resolution to simple customer requests

<p>Hello</p> <p> </p> <p>A few issues recently: </p> <p>1. Every email i receive in a single conversation is from sombody else. I have to repeat myself and your staff get confused. </p> <p>2. there's no record of the email i last sent you IN this new email (or you last sent me) with that new person in my inbox, so i often don't know where i am, and they definitely don't know where they are because...</p> <p>3. it's taken more than 10 days for Afrihosts many helpers to NOT answer a simple question, take simple action. </p> <p>4. should I post a separate ticket for every single question i have (even if they're related to each other)? It seems that asking more than one question at a time leads to miscommunication within your departments ( i have proof) and my multiple questions being ignored/glossed over. (ditto).</p> <p>5. I asked for my request to be put through to a manager ;i was put through to accounts, who had, of course, the wrong info. In fact they thought I was asking for the opposite of what I want. This alarmed me because I've been at pains for this NOT to happen the whole way through this messy communication. </p> <p> </p> <p> </p>