Told how to cancel my account as a support ticket response!

<p>I contacted Afrihost support regarding a latency issue and was told to send a slow access report ticket which I then did.</p> <p>After 2 - 3 replies - one of which was saying that my problem was caused by a surge or dip in my electricity I rep**** to them saying that the problem seemed to have corrected itself and I suspected it was an afrihost latency related issue as I had in the passed experienced similar and after many months it was eventually sorted. the next day I receive another reply saying that a call had been logged with Telkom and that would be out soon to fix my line? I rep**** saying to cancel this Telkom call out the problem was sorted and I did not want any changes made to my line.</p> <p>The response I then received was "how to cancel your afrihost account" from Ntokozo M. I find this disgusting that you would tell a client to cancel thier account. furthermore I proceeded to ask for a manager to contact me on your facebook page 3 times now and the posts just get removed with no reply from anyone - Clearly you do not want to keep your long time clients that supported you when your network was totally terrible - but you also dont want potential new clients to see how you treat existing clients....I have still had no reply from Afrihost as to why it is acceptable to tell a client how to cancel thier account as a response to a support ticket??? Guess You would rather chase fresh sales than existing business.</p>