Throttling the internect service

I have been paying Afrihost and TT Connections for almost 2 years without fail. But the past 3 months I have been paying them for a nonexistant fibre service. I have called so many times, sent emails so many times with no tangible solution. At first I thought maybe its the router so I bought a new router but the problem of connected without internet remained. So I asked Afrihost to summon TT Connections technicians to my house to look at the problem. They gave me ref numbers and told me the technicians will call and make an appointment, but TT technicians never came till this day. TICKET ID SFZ-***6 TTC ID: ##125386## TTC ID: ##113387 RXH-***3

I contacted TT Connections direct and they refused to accept my complaints and told me to go through Afrihost. They just did not want to hear the fact that I have already done so. Going back to Afrihost was a headache cause you deal with a different agent everytime you talk to them and thus must explain your problems afresh everytime. And they take your through same questions and activities everytime even when you have already done so. I Even wrote to Afrihost CEO to register my dissatisfaction but the problem was never solved. I sent them photos to show that I am paying for a dead service thats keeps on tripping. Have had to use alternate services at a another cost to do business. Have lost some bussiness after my presentations in online meetings crushed. Instead of solving my technical problems, Afrihost sent a lot of apologetic emails that required data to read, non existant data.

I am really disappointed in TT Connections and Afrihost response to this and am looking elsewhere for alternative solutions. As one of solutions I resorted to finding a new service provider, TT Connection tells me that they are awaiting Afrihost to cancell my services with them so as to allow the new service provider to take over. And they say after that it will take 30 days to reconnect me to a new service provider, how absurd, being caught inbetween the conniving partners.

In the mean time Afrihost, after I had sent them a termination email a month ago has debited my account for another month for a non existant service. When I told them that I had asked them to cancell their month to month service. They tell me I should do it through their internet service portal which is the only way to do....... which requires data that I pay for but dont have ..... I wish I could attach their emails and photo evidance of the headache that I am experiencing. As I sit and write, I have no internet and yet I have paid. In the meantime TT Connections has no customer center and refuses to deal with customers directly, refuses to send technitians to look at my terminal. They do a desk review and tell the provider that my terminal is ok from their side. Whilst I have to deal with incapable Afrihost call centrer people who can not solve my non connected problem. After reading the reviews here..... I HAVE COME TO A CONCLUSION THAT TT CONNECT IS THROTTLING OUR INTERNET CONNECTION AND REFUSES TO BE HELD ACCOUNTABLE.