Throttled

Throttled. I pay for 100mb "priority line" and yet it takes 5 minutes for my gmail page to load every morning. I think that they are more than happy to take peoples money with these offerings but the line is way over capacity.

The customer support continually asks me to provide them with test results by a) connecting my laptop manually to the router (impossible, no ethernet port on laptop), b) speed test and screenshotting results (no ability to attach anything on their support page) c) doing something in the cmd bar.

They will not phone me back despite requests for customer support. 4 weeks of this. This customer service has certainly declined and I have not been happy or impressed with this company.

I recommend Webafrica.