NvdB
Neil van der Bijl
1 reviews | Active since Aug 2011
15 Sept 2015, 18:50
Think your data is safe at Afrihost? Think again..
Afrihost caused loss of client data and they are to useless to contact me back or solve the problem!!<br> They refuse to escalate the problem to a senior person. Refuse to put me into contact with a senior person. All they do is place you on hold until you give up and hang up the phone!<br> Transferring all my services (personal and business items) to another service provider.
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Afrihost.com's replyOfficial
16 Sept 2015, 07:48Hello nvdbijl,
We are truly sorry that you have had this poor experience.
We must however point out that our Terms of Service we explicitly mention that Afrihost is not responsible for client data and client must make backups and ensure that they have redundancy in this respect.
We do our absolute best to assist clients wherever we can, but we also advice clients to make frequent backups and make use of best practice for online and offline storage to ensure data redundancy.
We are sincerely sorry to hear that you have elected to move your services elsewhere. If there is any thing we can do to assist you in any way, please drop us a mail on ***.
Regards
The Afrihost Team
We are truly sorry that you have had this poor experience.
We must however point out that our Terms of Service we explicitly mention that Afrihost is not responsible for client data and client must make backups and ensure that they have redundancy in this respect.
We do our absolute best to assist clients wherever we can, but we also advice clients to make frequent backups and make use of best practice for online and offline storage to ensure data redundancy.
We are sincerely sorry to hear that you have elected to move your services elsewhere. If there is any thing we can do to assist you in any way, please drop us a mail on ***.
Regards
The Afrihost Team
Afrihost.com's reply16 Sept 2015, 07:48
Official
Hello nvdbijl,
We are truly sorry that you have had this poor experience.
We must however point out that our Terms of Service we explicitly mention that Afrihost is not responsible for client data and client must make backups and ensure that they have redundancy in this respect.
We do our absolute best to assist clients wherever we can, but we also advice clients to make frequent backups and make use of best practice for online and offline storage to ensure data redundancy.
We are sincerely sorry to hear that you have elected to move your services elsewhere. If there is any thing we can do to assist you in any way, please drop us a mail on ***.
Regards
The Afrihost Team
We are truly sorry that you have had this poor experience.
We must however point out that our Terms of Service we explicitly mention that Afrihost is not responsible for client data and client must make backups and ensure that they have redundancy in this respect.
We do our absolute best to assist clients wherever we can, but we also advice clients to make frequent backups and make use of best practice for online and offline storage to ensure data redundancy.
We are sincerely sorry to hear that you have elected to move your services elsewhere. If there is any thing we can do to assist you in any way, please drop us a mail on ***.
Regards
The Afrihost Team