Think twice before using Afrihost as a service provider.... as service will be the last thing you'll get..GUARANTEED!

Contacted Afrihost this morning @ 09:15 and reported a damaged fibre cable. Spoke to a consultant with the name Kate with reference no#MFG-***4. Was unable to get hold of her for the rest of the day. Had to speak to several other consultants who kept me holding for 10 min at a time while they verify everything you tell them with their supervisor/s. Afrihost has to log a call with Clear Access to enable them to fix a damaged fibre cable. Needless to say, it has been a frustrating day trying to get people to do their jobs. To my surprise I was just informed (17:09) that Afrihost can't even trace the reference number given to me via e-mail this morning. Can you imagine? Afrihost provides the worst service...terrible customer experience similar to any government institution. Consultants don't have a clue what they are doing. Afrihost is a complete waste of time. Think twice before using them as a service provider.... as service will be the last thing you'll get..GUARANTEED!