Thieving, robbing customers of their money after items don't work

1. Was told by call centre that ADSL slow and to rather opt for LTE DEVICE 2. Went online to complete form on 15 August 2017...the funds for data and Device were taken from my bank account. 3. After numerous calls to ask when I will be getting this Device. I was informed by Accounts manager that even if they collected the funds for data it will be credited when I receive the Device and it will be offset against data used.(Also that they were not supposed to take the funds prior to receiving the device!!!!) 4. On 24 August I received the Device and contacted the call centre to say the device is not on and was told they need a copy of my ID and then that the device will take between 24 and 48 hours to be activated. 5. I phoned and emailed to say again the device does not work, then I was told to follow reset step a number of times..I did and sent photos to show the DEVICE WAS NOT WORKING. 6. After continues staling and back and forth from the call centre I requested a manager contact me a number to times...This never happened. 7. On the 30th I informed call centre to cancel if it is not working within 24 hour...as I have not been assisted and the device still does not work. I was told to hold on as the "manager" wants to check...bla bla (more stalling tactics) I have been informed after many stalling tactics that they can only refund me the data...therefor the R3000 I paid for the DEVICE is none refundable!!!!! Disgusting SERVICE!!!!