Thieving Afrihost

Thieving Afrihost In February, after complaining since January that my mother's internet was down, Afrihost finally realised there was no copper and Openserve was no longer replacing copper lines. Don't know how it took them over a month but anyway. They credited my account at least. However, the account at my mother was a bundle, R450 for a 10mb line with 400gb cap. One would think the cancelling the line (it's part of a bundle) would cancel the 400gb cap. Nope. They just unbundled it and then charged me R419 for the 400gb cap??? wtaf.

To add injusry to insult, I decided to upgrade my own line from 8mb/s to 10mb/s. Well, I got downgraded to 4mb/s , and, now being charged R419 for the 400gb cap I also got charged for both the 8mb line and a 10mb line, on the SAME number. Despite only get 4mb/s.

This is pure dishonest theft. They have credited some of the incorrect charges, however the unbundling of the 400gb for 1st February has still not been credited/refunded. That amount is some custom reversal on my invoice of R368.

But wait, it actually gets even worse. On the 1st March I got charged for all 3 again, I called and spoke to Jessica from accounts, who said she had reversed and sorted it all out and would get back to me about reversing my line charges to a 4mb line charge. I am still waiting. I have downloaded my full statement and see that nothing has been done.

By my calculations Afrihost now owes me, R1 296, and I have subtracted R299 for the 4mb line charge that I SHOULD have paid for from the total already.

These are nothing but *********** *******, I would urge everyone to stay far away from them. I do hope they do not survive as an ISP as no one should have to be conned by this company. Should this not be fixed and fully refunded by this weekend I will have no choice but to seek legal action against them.