*******

******* that are blatantly *****ing my money for a service that is not working.

Been giving these ******** nearly a R1000 a month ever since August 2022, for a fixed uncapped LTE service which promises up to 150Mbps.

On a lucky occasion, the fastest speed I ever saw was 20Mbps. Which is fine, look I accepted the consequences of my complex building not having fibre and proceeded complaint free.

But this month is when things took a turn... since around 3rd Feb, the service has not been working and if it was working, it was extremely slow to a point where it's unusable, not even being able to send a whatsapp message.

Countless calls and whatsapps sent to customer care. Escalations did nothing. Eventually, they did confirm that there's an issue with MTN's tower. Fine, no problem, so just partially refund me for the days where I paid for a service that was non functional due to infrastructure issues, not due to intermittent connection or issues with my hardware. I've always had full bars of 4G signal on my router.

But no, Solomzi keeps advocating and fighting me on mail, stating excuse after excuse. I have reported this matter to ISPA and am taking legal action.

They cannot get away with this.