******* and the worst service ever

I have been billed twice, been given endless promises and I still don’t have any service. I requested fiber installation on the 20th March which was done on the 24th March it was installed. I followed up daily when the router would be delivered from the 25th and I never received any information as to when this would be delivered. I then requested a cancellation on the 28th which was ignored, my account was debited on the 31st and I was told that this was a pro-rata amount for their service which I have never had use of and on the 1st April the router was delivered, I still have not received/ been able to make use of the service and this morning woke up to my account been debited R699. This after I was promised that a technician was going to call me yesterday which never happened. I can never speak to anyone when I call because they have +/- 20 minutes waiting time when I call the call center, their call back service sometimes takes a day to receive a call back. The WhatsApp service is the worst as the agents think that they are chatting to their friends, they are rude and don’t care if they have assisted the clients.